@import "https://fonts.googleapis.com/css2?family=IBM+Plex+Sans+Arabic:wght@400;500;600;700&display=swap";@layer components;@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-border-style:solid;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", 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utilities{.static{position:static}.container{width:100%}@media (width>=40rem){.container{max-width:40rem}}@media (width>=48rem){.container{max-width:48rem}}@media (width>=64rem){.container{max-width:64rem}}@media (width>=80rem){.container{max-width:80rem}}@media (width>=96rem){.container{max-width:96rem}}.table{display:table}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.border{border-style:var(--tw-border-style);border-width:1px}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}:root{color:#1e1e1e;font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;--navy:#2e317c;--navy-deep:#1e235e;--teal:#12b3b6;--warm-bg:#f5f3ee;--surface:#fbfaf7;--border:#e7e3da;--muted:#6b7280;background:#f5f3ee;font-family:IBM Plex Sans Arabic,IBM Plex 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var(--border);width:42px;height:42px;color:var(--navy);cursor:pointer;background:#ffffffad;border-radius:16px;justify-content:center;align-items:center;display:inline-flex}.user-chip{border:1px solid var(--border);background:#fbfaf7;border-radius:18px;align-items:center;gap:10px;min-width:148px;padding:7px 10px;display:flex}.user-chip>span{color:#fff;background:linear-gradient(135deg, var(--teal), var(--navy));border-radius:14px;place-items:center;width:34px;height:34px;font-weight:700;display:grid}.user-chip strong,.user-chip small{line-height:1.25;display:block}.user-chip small{color:var(--muted);font-size:.72rem}.page-content{padding:22px 0 32px}.stack{gap:18px;display:grid}.hero-panel,.employee-hero,.section-heading,.empty-state,.card,.agent-card,.metric-card{border:1px solid var(--border);background:var(--surface);border-radius:24px;box-shadow:0 4px 20px 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minmax(320px,.65fr);gap:18px;display:grid}.card{min-width:0;padding:18px}.card-header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.card-header>div{color:var(--navy);align-items:center;gap:9px;display:flex}.card-header h3{margin:0;font-size:1.05rem}.table-wrap{width:100%;overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:560px}th,td{text-align:right;vertical-align:middle;border-bottom:1px solid #e7e3dacc;padding:13px 10px}th{color:var(--muted);font-size:.82rem;font-weight:600}td{color:#2d2d2d;font-size:.92rem}tr:last-child td{border-bottom:0}.status-badge{white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;min-height:28px;padding:4px 10px;font-size:.78rem;font-weight:600;display:inline-flex}.status-success{color:#0f766e;background:#12b3b624}.status-warning{color:#9a6700;background:#f59e0b26}.status-danger{color:#b42318;background:#f43f5e1f}.status-info{color:var(--navy);background:#2e317c1a}.status-muted{color:var(--muted);background:#6b72801a}.ticket-list,.action-list,.guidance{gap:12px;display:grid}.ticket-row,.action-row{background:#f5f3eea6;border-radius:18px;justify-content:space-between;align-items:center;gap:12px;padding:12px;display:flex}.ticket-row strong,.ticket-row small{display:block}.ticket-row small{color:var(--muted);margin-top:4px}.kpi-strip,.agents-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;display:grid}.kpi-mini{background:#f5f3ee94;border:1px solid #e7e3dacc;border-radius:20px;padding:16px}.kpi-mini span,.kpi-mini strong,.kpi-mini small{display:block}.kpi-mini strong{color:var(--navy);margin:10px 0 4px;font-size:1.7rem}.kpi-mini small{color:var(--muted)}.employee-actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.action-row{justify-content:flex-start}.action-row span{color:#fff;background:var(--teal);border-radius:13px;flex:none;place-items:center;width:32px;height:32px;font-weight:700;display:grid}.action-row p,.guidance p{color:#2d2d2d;margin:0;line-height:1.75}.empty-state{text-align:center;min-height:190px;color:var(--navy);place-items:center;padding:26px;display:grid}.empty-state strong{color:var(--navy-deep);margin-top:10px;font-size:1.05rem}.empty-state.compact{min-height:170px}.page-symbol,.agent-icon{color:#fff;background:linear-gradient(135deg, var(--teal), var(--navy));border-radius:22px;flex:none;place-items:center;width:58px;height:58px;display:grid}.agents-grid{grid-template-columns:repeat(3,minmax(240px,1fr))}.agent-card{gap:12px;padding:20px;display:grid}.agent-card h3{color:var(--navy-deep);margin:0;font-size:1.12rem}.login-page{background:var(--warm-bg);place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{border:1px solid var(--border);background:var(--surface);border-radius:24px;width:min(100%,470px);padding:28px;box-shadow:0 18px 60px #2e317c14}.login-card img{object-fit:cover;border-radius:28px;width:128px;height:128px;margin:0 auto 18px;display:block}.login-form{gap:14px;margin-top:22px;display:grid}.login-form label,.app-field{color:var(--navy-deep);gap:8px;font-weight:600;display:grid}.login-form input,.app-field input{border:1px solid var(--border);background:#f5f3eeb8;border-radius:16px;outline:0;width:100%;min-height:48px;padding:10px 14px}.notification-center{z-index:50;gap:10px;width:min(340px,100vw - 36px);display:grid;position:fixed;top:18px;left:18px}.notification{border:1px solid var(--border);color:var(--navy-deep);text-align:right;cursor:pointer;background:#fbfaf7f0;border-radius:18px;gap:4px;padding:14px 16px;display:grid;box-shadow:0 12px 36px #2e317c1a}.notification span{color:var(--muted);font-size:.88rem}.notification-success{border-color:#12b3b659}.notification-error{border-color:#f43f5e59}.notification-warning{border-color:#f59e0b59}.modal-backdrop{z-index:60;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#1e235e2e;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.modal-panel{border:1px solid var(--border);background:var(--surface);border-radius:24px;width:min(560px,100%);padding:22px;box-shadow:0 24px 70px #2e317c29}.modal-panel header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;display:flex}.modal-panel h2{color:var(--navy-deep);margin:0}.app-tabs{border:1px solid var(--border);background:#fbfaf7b3;border-radius:18px;gap:6px;padding:6px;display:inline-flex}.app-tabs button{min-height:36px;color:var(--muted);cursor:pointer;background:0 0;border:0;border-radius:14px;padding:8px 12px}.app-tabs button.active{color:#fff;background:linear-gradient(135deg, var(--teal), var(--navy))}.chart-placeholder{border:1px dashed var(--border);min-height:180px;color:var(--muted);text-align:center;background:#f5f3ee85;border-radius:20px;place-items:center;display:grid}.minimal-layout,.error-fallback{background:var(--warm-bg);min-height:100vh;padding:24px}@media (width<=1120px){.app-shell{grid-template-columns:96px minmax(0,1fr)}.brand{justify-content:center}.brand span,.nav-item span{display:none}.nav-item{justify-content:center}.metric-grid,.kpi-strip,.agents-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.content-grid{grid-template-columns:1fr}}@media (width<=760px){.app-shell{display:block}.sidebar{width:100%;height:auto;padding:14px;position:relative}.brand span,.nav-item span{display:block}.sidebar-nav{grid-template-columns:repeat(2,minmax(0,1fr))}.nav-item{justify-content:flex-start}.main-area{padding:14px}.topbar,.topbar-actions,.hero-panel,.employee-hero,.section-heading{flex-direction:column;align-items:stretch}.topbar-actions,.search-box,.user-chip{width:100%}.metric-grid,.kpi-strip,.agents-grid{grid-template-columns:1fr}.employee-actions{flex-direction:column;align-items:stretch}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}